Support
Support
Find the answer and return to a working setup.
Start with product documentation and troubleshooting. If the issue remains, gather the platform, product version and diagnostic context before contacting support.
Help center
Choose the next step.
Troubleshooting
Find product and platform troubleshooting guidance in the documentation library.
View troubleshootingFrequently Asked Questions
Review approved answers about product setup, compatibility and operation.
View FAQsDiagnostics Guidance
Prepare product, platform, version and diagnostic details before contacting support.
Open documentationContact Support
Contact Axivor when documentation and troubleshooting do not resolve the issue.
Contact AxivorBefore contacting support
Include the context needed to diagnose the issue.
- Product name and customer-facing version.
- Trading platform and platform version.
- Exact setup step or action that failed.
- Error text and approved diagnostic information, with credentials removed.
Direct email
Still need help?
Send the product name, platform, customer-facing version and non-sensitive diagnostic context.